FANDUEL GROUP, part of Flutter Entertainment, becomes the first major US operator to provide free access to software that blocks self-excluding customer gambling sites.
In this regard, it has announced a partnership with Gamban, a technology company specializing in gambling blocking software as part of its ongoing commitment to develop the most comprehensive responsible gaming program in the industry.
FanDuel Group has informed through a press release that under the terms of the agreement and pending regulatory approval in the United States, FanDuel customers who self-exclude will be offered a free subscription to Gamban that proactively blocks users from accessing thousands of gambling sites easily on up to 15 personal devices.
It should be noted that FanDuel's association with Gamban comes on the heels of FanDuel becoming the first mobile operator to make a multi-million-dollar commitment to the American Gaming Association's “Have a Game Plan” campaign to educate consumers on how to bet responsibly and within limits.
In this regard, Carolyn Renzin, Director of Risk and Compliance at FanDuel Group, said: "Educating customers about the importance of gambling responsibly and within limits is a business imperative and ethically the right thing to do." And, she added that this new alliance "adds another layer of protection for our customers, our program, and to the industry."
On the other hand, Jack Symons, founder of Gamban, highlights the social commitment of FanDuel Group and assures that "it is making a statement of intent and throwing down the gauntlet to operators across the industry to offer self-exclusion support for their vulnerable customers".
FanDuel customers have a series of tools at their disposal to manage their play including setting deposit limits, wager limits, and time limits. The final "play safe" tool available to FanDuel customers is to self-exclude. Once customers self-exclude from one site, they are self-excluded from all FanDuel sites across its casino, racing, fantasy, and sportsbook products. The company follows strict exclusion process protocols and employs this policy across all products to protect those customers who are signaling they may be experiencing a problem.
It should be noted that Gamban also has a partnership with FanDuel Group's parent company, Flutter Entertainment plc, to deploy its software in Europe. In addition, FanDuel Group has extended the partnership in North America to include FanDuel, TVG, Betfair, Stardust, FOX Bet, PokerStars and Stars Casino. Upon rollout of the program, players looking to adopt self-exclusion measures will be able to do so on an opt-in basis.
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