Updated training reinforces Lottery's Buy, Sell and Gift Responsibly strategy to promote responsible gambling year-round
The New York State Gaming Commission's Division of Lottery
today announced the launch of new training for Lottery retailers to reinforce the importance of age verification and other best practices as part of New York State's commitment to responsible gaming.
"Responsible gaming principles guide New York State's effortws in the design, marketing and sale of Lottery games", said Commission Executive Director Robert Williams. "This new training supports retailers as they help maintain the integrity and safety of our games".
In addition to reviewing acceptable forms of identification and how to spot a fake ID, the North American Association of State and Provincial Lotteries produced training also covers how to engage customers who may not be accustomed to showing ID for the purchase of a Lottery scratch-off or draw game ticket.
"Lottery retailers are the first line of defense in the prevention of both underage and at-risk play",
said New York Lottery Director Gweneth Dean. "This training, along with other tools we provide, gives businesses the ability to confidently serve of-age patrons".
Beyond being offered via the Lottery's retailer portal, several larger retailers will administer the training through their internal learning management systems. Upon completion, owners, managers, and frontline staff who work with Lottery games and interact with players will have a shared understanding of what it means to "Sell Responsibly".
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