Gmonitor has the answer to the big headache for operators: how to verify the ownership of each means of payment

The rule is already in force, but the instruction manual was not included. Since October 28, online gambling operators licensed in Spain must verify that the holder of each means of payment, both in deposits and withdrawals, is the same as that of the gaming account. The obligation is clear; the method, not. As Infoplay has already reported, players who are already registered cannot withdraw funds until they pass the check, and accounts that are still unverified on April 28, 2027 will be closed.

To help solve this, Gmonitor, the competitive intelligence platform for operators and suppliers in the sector, has prepared a report that brings together in a single document what each operator needs to decide their procedure without having to investigate it on their own.

The report starts from what the Spanish regulation requires and what it leaves open, with the literal text, the calendar and the difference with the identity verification that operators already apply. From there, it analyses how five European markets have resolved the same issue: the Netherlands, Portugal, Italy, France and Germany.

The core of the document is a half-way review (card, transfer, Bizum, wallets, prepaid, Apple Pay and Google Pay) with the options that exist today in Spain to check the holder, which are automatic and which require documentation. It also identifies the providers that already do this check, what means of payment they work with and if they operate in Spain. Gmonitor stresses that it has no commissions or agreements with any of them.

The report also includes what Spanish operators publish about their process and how it is explained by large groups in other markets. It also includes how the verification of players already registered outside Spain has been done and what problems have appeared, from blocked withdrawals and public complaints to minors sneaking in.

Each operator also receives its own page that compares its means of payment and the process it publishes with the rest of the market. All the data is accompanied by its source: original rules, regulators' guides and operators' pages. Gmonitor clarifies that this is an informative document, not legal advice.

"The rule is already in force and each operator is solving the same thing on its own. We wanted to bring together in a single document what other regulators have done, the options available for each means of payment and what the market already publishes," explains Hakon Magnusson, COO of Gmonitor.

Interested operators can request the Report by writing to hakon@gmonitor.ai. The company, which continuously follows the promotions, advertising, the position of the games and the digital presence of operators in Europe and Latin America, landed this year in six Latin American markets.