The Ministry of Finance, Economic Transition and Digital Transformation, through PROCESA, has opened the application period for CRM and Customer Service courses with high employability in the growing iGaming industry.
The iGaming sector continues to expand in the Autonomous City of Ceuta, where more than 30 companies are already operating and generating 1,200 direct jobs. In response to the growing demand for qualified professionals, the public company PROCESA has announced the launch of two new training programmes designed to facilitate local residents’ access to this labour market.
The training programme is divided into two distinct professional pathways, adapted to the operational needs of companies in the sector:
- Customer Relationship Management (CRM / VIP Manager): Morning schedule
- Customer Service: Afternoon schedule
Both courses last two months. The first month will be delivered in person, while the second will take place online, combining practical learning with digital flexibility.
Entry requirements
To apply for one of the 30 available places per course, candidates must meet the following criteria:
- Residency: Applicants must be officially registered as residents of the Autonomous City of Ceuta.
- Language: Candidates must pass a basic English level test (business-oriented).
Registration and funding
This initiative is 100% funded by the Government of the Autonomous City of Ceuta, ensuring that selected students do not have to pay any tuition fees.
The application period will remain open from April 29 to May 13. Interested applicants must complete their registration through the PROCESA Electronic Headquarters via its official website:
https://procesa.es/
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