The Autonomous City is 100% funding five specialized courses with a projected job placement rate near 70% for those who complete the training.
Ceuta reinforces its strategy as a technological and online gaming hub with the launch of a new training program aimed exclusively at residents of the city. The initiative, presented at the Hotel Parador de la Muralla, will offer 150 slots distributed across five specialties designed to meet the actual needs of companies in the sector.
The presentation and opening ceremony was attended by Kissy Chandiramani, Councilor for Finance, Economic Transition, and Digital Transformation of the Autonomous City of Ceuta, and Alberto García Valera, Managing Partner at EY.
The training will be delivered by the SGA School and will be fully funded by the regional government, meaning there will be no cost for the participants. In return, students must commit to a strict attendance and performance policy.
One of the most relevant elements of the program is its direct orientation toward employment. According to the information provided, the job placement forecast stands at around 70% for students who successfully complete the courses.
A plan to build local talent
Through the public company PROCESA, the Ministry of Finance, Economic Transition, and Digital Transformation continues to promote specialized programs in the digital field to consolidate a stable business ecosystem in Ceuta.
The purpose is to provide multinationals and online gaming operators established in the city with the talent and technical capabilities they need to continue developing their business, while simultaneously generating new employment opportunities for the local population.
The training will follow a hybrid model, combining in-person and virtual sessions, with rigorous monitoring of the participants' progress.
Five specialties for the digital market
The program includes five strategic areas, each with a group of 30 students, aligned with the profiles most in demand by companies in the sector.
CRM / VIP Manager
Focused on advanced customer management and priority account retention. It includes technical English, casino concepts, advanced Excel, specialized CRM programs, and acquisition, retention, sales, and user segmentation techniques. Registration is now closed.
Customer Service
Geared toward improving user experience and providing technical and operational support. The syllabus covers telephone service, Live Chat channels, identity verification, bonus management, account activation, issue resolution, and platform Back Office administration. Registration is now closed.
Payments, Fraud, Anti-Money Laundering, and Responsible Gaming
Centered on regulatory compliance and financial security. It includes an introduction to fraud, Sepblac regulations, advanced DGOJ guidelines, Business Risk Assessments (BRA), internal audit preparation, AML/CFT case management, suspicious activity reporting, payment gateway management, and financial reporting. Registration is open from May 28 to June 11, 2026, at 2:00 PM.
Product Manager
Aimed at commercial management and gaming platform optimization. It includes content on casino games (roulette, Blackjack, slots), sports betting, limit setting, bonus design, risk control, arbitrage, abuse detection, and current market product positioning. Registration is open from May 28 to June 11, 2026, at 2:00 PM.
Operations and Marketing Technician
Focused on digital acquisition and corporate analytics. It covers digital marketing, campaigns on Google Ads, Facebook Ads, and Instagram Ads, web analytics with Google Analytics, social media strategies, affiliate networks, traditional and digital media, and corporate office tools.
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