We take a closer look at the new Player Portal: expenses, deposits, tax certificates... and the occasional gaffe!

The Ministry of Social Rights, Consumer Affairs and Agenda 2030 has today launched, together with the new global deposit limit, the Player Portal. It is a digital tool of the Directorate General for the Regulation of Gambling that brings together in a single point all the online gambling activity of each person in authorized operators in Spain. Infoplay has studied what it offers, how it works and where its limits are.

The portal is in portaljugador.ordenacionjuego.es. It is free, available in Spanish and English and can be used by all citizens, whether they have a gaming account or not.

To enter, you must identify yourself with Cl@ve, electronic certificate or electronic ID. The cover summarizes its objective with the slogan "Know and control your activity in the game".

The "My Gaming Accounts" section shows the complete list of operators with which a person is registered and the status of each account. It is the most useful feature for detecting possible identity theft: if an account appears that the user does not recognize, they know that someone has used their data.

The "My Gaming Activity" block offers graphs and data for the last twelve months, aggregated by operator and by month. It measures activity with three variables: spend/profit, participation and deposits.

In addition to this, there are reports from previous years, with the activity by calendar year, which can be downloaded in PDF and Excel.

The portal allows you to generate the Certificate of Gaming Movements, an annual summary of transactions in online operators. According to the tool itself, its content coincides with the information that is transferred to the Tax Agency in compliance with Article 94 of the General Tax Law.

In "My notices" each user can set their own participation and deposit thresholds. If they exceed them, they receive an email, which they can also consult within the portal.

According to Consumer Affairs, the portal also allows you to manage, consult and modify the joint deposit limits: the 700 euros per day, 1,750 euros per week and 3,300 euros for four weeks that are applied by default. It also allows you to see the status of the applications and check that they are really applied in each operator.

One of the most complete sections is the PACS, the Action Protocol for Impersonated Taxpayers. It has been prepared by the Gambling Regulation, the Tax Agency, the Security Forces and Bodies and regulated operators. It is designed for those who discover gambling winnings in their tax data that they do not recognise.

The protocol has five steps: obtain a PACS reference on the portal, report it to the Police, ask the operators for the certificate of activity and the closure of the account, deliver these certificates to the Police and take the documentation to the Tax Agency.

The portal also links to the Phishing Alert service, which alerts you instantly when someone tries to register with the user's identity. It also links to CONFAD and Safe Play. It has a survey section to collaborate with Gambling Regulation in behavioral studies and an incident channel for technical support.

The study of the portal also leaves several limitations. The main one is that it does not work in real time: the information for each month is uploaded on the 20th of the following month. Thus, the most recent activity cannot be consulted, and the threshold warnings arrive with the same delay, not at the time of exceeding them.

The data is provided by the operators themselves through the Internal Control System and goes through "demanding quality processes" before being published. The portal does not allow you to unsubscribe from an operator; for that you have to contact each company.

One detail is striking. To the question "Can I set limits through the player portal?", the portal's FAQ answers with a "No", and adds that the notices are "merely informative" in nature. On the other hand, the press release from Consumer Affairs assures that the portal serves to manage and modify joint limits. 

The Player Portal was already announced in September 2024. It was then presented as a tool with which, for example, parents could check if their children's identity was being used in online gambling.