How can Gmonitor help me reduce costs and avoid losing customers due to the new control of payment methods?

The entry into force, today, October 28, of the new control of ownership of means of payment poses a significant challenge for online gambling operators in Spain. It is not only a matter of complying with a new legal obligation, but of doing so avoiding unnecessary costs, complications for players and possible losses of customers. Gmonitor can help companies to face this process by analysing the competition and identifying adaptation strategies.

Royal Decree 813/2026 requires that the means of payment used for deposits and withdrawals be verified to the holder of the gaming account. Operators have six months, until April 28, 2027, to adapt their technical systems, while previously registered players will have to regularize their situation. During this period, they will be able to continue playing and making deposits with their established means of payment, but not withdraw prizes until verification is completed.

How can Gmonitor help operators during these six months?

One of its main contributions is the possibility of comparing the registration and identification procedures of the different operators. Gmonitor already monitors the registration forms of online gambling companies in Spain, analyzing the fields and requirements requested by each one.

This capability is a starting point for studying how companies are incorporating the new requirements and detecting differences in the information they provide to their customers. Monitoring could be extended to public deposit and withdrawal conditions and notices related to ownership verification.

Reducing the pain points for players can become a competitive advantage. A complex verification process, unclear instructions, or insufficient communication can lead to additional inquiries, delays, and account abandonment. Comparing other operators' visible solutions allows you to identify alternatives to simplify the experience without reducing security and compliance requirements.

Gmonitor can also add value through its change tracking systems and competitive alerts. Applied to this new obligation, they would make it possible to know when a competitor modifies its public procedures, introduces new verification messages or updates its payment terms.

Another opportunity lies in economic analysis. By combining market intelligence with internal information provided by each operator, it would be possible to study indicators such as the percentage of customers who complete the verification, the time needed to do so, the volume of customer service inquiries and the evolution of abandonment during the process.

This information would make it possible to assess which actions are working and where there are opportunities to reduce operating costs and protect the relationship with customers.

Gmonitor is not a replacement for ownership verification systems or compliance departments. Its contribution lies in competitive intelligence and data analytics to help companies make better-informed business and operational decisions.

With the adaptation period open until April 2027, operators have six months ahead of them in which they will not only have to adapt their platforms to the regulation, but also manage its consequences on the player experience.

In this scenario, knowing how the competition is adapting can be as important as knowing one's own performance. And that is precisely the opportunity offered by Gmonitor: to transform market information into decisions that help reduce costs, improve processes and avoid customer losses.

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Hákon Magnússon, Co-Founder and Chief Operating Officer (COO).

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