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 United States: NCPG and CCGNJ sign agreement to improve access to assistance for people with problem gambling

 

   Keith Whyte, NCPG Executive Director


 The National Council on Problem Gambling (NCPG) announces the signing of a six-year license agreement with the Council on Compulsive Gambling of New Jersey (CCGNJ) for the use of the 1-800-GAMBLER® telephone in all states of outside of New Jersey, as well as in all US territories and the District of Columbia.
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As reported by NCPG, 1-800-GAMBLER® is a federally registered service mark and this agreement marks an important milestone in reducing barriers to essential resources for people with problem gambling.

Commenting on this important alliance, Felicia Grondin, Executive Director of CCGNJ, highlights that 1-800-GAMBLER® serves as an essential tool for problem gambling support, saying, “We look forward to working with NCPG to ensure that people from across the country can easily access problem gambling support and resources using this simple, memorable number.”

On the other hand, Maureen Greeley NCPG Board President, commented: “With collaboration as one of our core values, we are grateful for this partnership with our NCPG Affiliate, CCGNJ, that will significantly advance our shared priorities of improving health and wellness by offering the most effective programs and services possible.”

Along the same lines, Fred W. Hogan CCGNJ Board President, stressed: "Our goal is simple, to continue to make sure 1-800-GAMBLER® provides aid to anyone who needs it as quickly and efficiently as possible".

The announcement of the alliance builds on NCPG's multi-year National Problem Gambling Helpline Modernization Project. The project, supported by a grant received from the National Football League Foundation (NFLF) in 2021, will improve call center technology, data collection, and reporting, as well as upgrade criteria and offer standardized training and certification for call centers across the National Problem Gambling Helpline Network.

We should point out that Keith Whyte, NCPG Executive Director and speaker at one of the Alliance for Responsible Gaming conferences, stated: “The Modernization Project will allow us to make significant improvements to the operations, technology and infrastructure of the network to keep up with the ever-growing need for problem gambling resources.”

The current National Problem Gambling Helpline Network number (1-800-522-4700) and 1-800-GAMBLER® will continue to operate uninterrupted as will the current routing of helpline calls. In the coming months, NCPG will work closely with CCGNJ, state affiliates, and helpline call centers to ensure a smooth transition and prevent any gaps in services as adjustments are made in the National Helpline Number.
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