The Gambling Commission has announced a £3.15m fine against Camelot UK Limited, current operator of the National Lottery, for flaws linked to its mobile app.
The Gambling Commission confirms that the fine is due to three failures that negatively affected consumers. Below, we describe the flaws in the mobile application that caused the fine:
The first failure related to the National Lottery mobile app reporting up to 20,000 players that their winning draw-based ticket was a non-winner when they scanned the ticket with the device’s QR scanner between November 2016 to September 2020.
The second failure involved 22,210 players who purchased a single draw-based ticket through the app being charged for and receiving two tickets. All of those players have been identified and either refunded for the duplicated wager or where duplicate wagers were winners, these were honored as such on a duplicate basis.
The third failure related to the app sending out marketing messages to app users who had either self-excluded through Gamstop or had been identified by Camelot as showing signs of gambling harm. While marketing messages were sent out, none of the 65,400 players were subsequently permitted by the app to purchase a National Lottery product.
Andrew Rhodes, executive director of the Gambling Commission, informs that any failure will have consequences and highlights: “Today's announcement reinforces that any operator failing to comply with their license requirements will be investigated by the Commission and we will not hesitate to issue fines if requirements are breached".
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